Refund Policy

Last Updated: July 2, 2026

Thank you for choosing Astro Connect. We aim to provide a seamless and professional astrology consultation experience. Please read our policy regarding wallet recharges, consultations, and refunds carefully.

By recharging your wallet or utilizing our services, you agree to the terms of this Refund Policy and our Terms & Conditions.

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1. Wallet Recharges & Balance

We enforce a strict non-refundable policy on financial transactions:

• No Bank Refunds: Once a wallet recharge transaction is completed, the amount cannot be refunded or withdrawn back to your bank account, credit card, or UPI account.
• Account Deletion/Deactivation: If you choose to delete or deactivate your account, any remaining wallet balance will be permanently forfeited and is non-refundable. All account activities are governed by our Privacy Policy.
• Balance Non-Transferable: Wallet balances are strictly non-transferable and can only be used to pay for consultations and digital gifts inside the app.

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2. Technical Issues & Session Disputes

We understand that technical difficulties can occasionally occur. If a chat, call, or live session is interrupted due to a system failure, the following rules apply:

• Reporting Window: You must report the issue to our support team within 7 days of the date of the disputed session. Any requests received after 7 days will not be entertained.
• Investigation Process: Upon receiving a dispute, our internal technical team will conduct a thorough investigation, including reviewing system logs, connection history, and session duration data in accordance with the dispute audit processes detailed in our Terms & Conditions (Section 4).
• Verified Platform Fault: If the investigation confirms that the session failed due to a technical error on our side (such as app server crashes, gateway failures, or system-wide disruptions), the consultation charges will be refunded.
• Refund Method: All verified refunds will be credited back to your in-app wallet balance only. No cash or bank refunds will be issued.

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3. Discretionary Review

Decisions made by our support and technical team regarding session audits and refunds are final and binding. We reserve the right to deny refund requests in cases of suspected fraud, abuse, or user-end network connectivity failures.

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4. Contact for Support

To submit a session dispute or report a technical issue, please contact us via our Contact Us Page with your registered phone number, date of session, and astrologer's name at:

• Email: Contact Us Page